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Terms & Conditions
Version 2.0 – Consolidated Edition
These Terms and Conditions ("Terms") govern your access to and use of the Consultz platform, website, mobile applications and all related services (collectively referred to as the "Platform").
The Platform is operated by Consultz Global Limited ("Consultz", "we", "our" or "us").
Consultz is an online marketplace that enables individuals and businesses seeking professional advice ("Consultees") to connect with independent professionals ("Consultants") for live video consultations.
By creating an account, accessing or using the Platform, you agree to be legally bound by these Terms.
If you do not agree to these Terms, you must not use the Platform.
Throughout these Terms:
Account means a registered user account.
Applicable Law means all laws, regulations and statutory requirements applicable to the Platform.
Booking means a confirmed appointment between a Consultee and a Consultant.
Business Day means any day other than a Saturday, Sunday or public holiday in England.
Consultant means an independent expert offering professional consultations through the Platform.
Consultation means any video consultation provided through Consultz.
Consultee means any person booking or receiving a consultation.
Content means text, images, documents, audio, video, recordings, messages and other information uploaded or transmitted through the Platform.
Fees means consultation fees charged by Consultants.
Platform means the Consultz website, mobile applications and all associated services.
Stripe means Stripe Payments Europe Limited or any alternative payment processor appointed by Consultz.
Working Days means Monday to Friday excluding public holidays in England.
Consultz provides technology that enables Consultants and Consultees to meet remotely through secure video consultations.
Consultz is not:
Consultz merely provides the technology platform facilitating introductions, bookings, payments and video consultations.
Consultants operate independently and are solely responsible for:
Consultants do not represent Consultz.
Nothing in these Terms creates:
between Consultz and any Consultant.
You must be at least eighteen (18) years old to create an account.
By using Consultz you warrant that:
Businesses using the Platform warrant that the individual registering the Account has authority to bind that business.
Users must register an account before booking or providing consultations.
You agree to:
Users are responsible for all activity occurring under their accounts.
Consultz reserves the right to suspend or terminate accounts where false information has been supplied.
Consultz may require identity verification at any time.
Verification may include:
Failure to provide requested information may result in suspension.
Consultants may only join Consultz by invitation or approval.
Submission of an application does not guarantee acceptance.
Consultz reserves absolute discretion whether to approve or reject any application without providing reasons.
Consultants may be removed from the Platform at any time where Consultz reasonably considers that doing so protects the integrity, reputation or safety of the Platform.
Consultants warrant that:
Consultants remain solely responsible for their own professional advice.
Consultees agree:
Consultz cannot guarantee that advice provided will produce any particular outcome.
Consultations are provided exclusively by independent Consultants.
Consultz:
All professional advice remains solely the responsibility of the Consultant.
Users must exercise their own judgment before relying upon advice received.
No professional relationship arises between Consultz and the Consultee.
Any professional relationship exists solely between:
Consultz accepts no responsibility for advice provided.
Although Consultz aims for uninterrupted availability, we do not guarantee:
Maintenance may occur without notice.
Consultz shall not be liable for outages beyond its reasonable control.
Consultz may:
Such changes may occur without prior notice where reasonably necessary.
Users acknowledge that:
Use of the Platform is entirely at the user's own risk.
Consultants determine:
Consultees may browse Consultant profiles and request or book available consultation slots through the Platform.
A booking is only confirmed once payment has been successfully authorised and confirmation has been issued by Consultz.
Consultz reserves the right to refuse or cancel bookings where fraud, payment failure or technical issues are suspected.
Each Consultant independently determines the fees charged for their consultations.
Consultz does not set, negotiate or recommend Consultant pricing.
Consultation fees displayed on the Platform represent the Consultant's fee before any applicable taxes unless otherwise stated.
Where applicable, VAT or other taxes may be added at checkout.
Consultants remain solely responsible for ensuring that their pricing complies with all applicable laws.
All payments made through the Platform shall be processed through Stripe or another payment provider appointed by Consultz.
Consultz may change payment providers at any time without notice.
By making a booking, the Consultee authorises Consultz and its payment processor to collect the full amount payable.
Payment must be successfully authorised before any booking is confirmed.
Consultz acts solely as:
Consultz is not the supplier of the professional consultation.
The professional services are supplied solely by the Consultant.
Accordingly:
In consideration for providing the Consultz Platform, including its technology, booking facilities, payment processing services, marketing, customer support and associated infrastructure, Consultz shall charge each Consultant a Platform Fee equal to twenty percent (20%) of the Consultant's consultation fee, together with any applicable Value Added Tax (VAT) or other indirect taxes chargeable on the Platform Fee in accordance with applicable law.
The Consultant irrevocably authorises Consultz to deduct the Platform Fee, together with any applicable VAT or other indirect taxes chargeable on that Platform Fee, from all monies collected through the Platform before remitting the remaining balance to the Consultant.
The Platform Fee shall become due immediately upon successful completion of the consultation.
Each Consultant is solely responsible for determining whether they are required to register for, charge, collect, report and pay any Value Added Tax (VAT), Goods and Services Tax (GST), sales tax or other indirect taxes applicable to the professional services they provide through the Platform in accordance with the laws of their jurisdiction.
Where the Platform provides functionality for Consultants to specify an applicable VAT, GST or other indirect tax rate, the Consultant is solely responsible for ensuring that the selected tax rate is accurate, lawful and kept up to date. Consultz is entitled to rely upon the tax information provided by the Consultant and shall have no responsibility to verify its accuracy.
Where a Consultant has registered for VAT, GST or any equivalent indirect tax, the Consultant may specify the applicable tax rate within the Platform. Where applicable, such tax shall be added separately to the Consultant's consultation fee at the time of booking and collected on the Consultant's behalf.
Where a Consultant is not required to register for or charge VAT, GST or any equivalent indirect tax, no such tax shall be added to the consultation fee.
The Consultant remains solely responsible for charging, collecting, accounting for, reporting and remitting all applicable VAT, GST, sales tax or other indirect taxes to the relevant tax authority and for complying with all applicable tax laws in their jurisdiction.
Consultz's Platform Fee is separate from the Consultant's professional services. Consultz shall charge any applicable VAT or other indirect taxes on its Platform Fee in accordance with applicable law.
Consultz does not provide tax, legal or accounting advice and accepts no responsibility whatsoever for a Consultant's tax affairs, tax registrations, tax rates, tax filings or tax liabilities. Consultants are encouraged to obtain independent professional advice regarding their tax obligations.
Consultants are required to create, maintain and keep active a valid Stripe Connected Account (or such alternative payment account as Consultz may require from time to time).
Consultants are solely responsible for:
Consultz shall not be responsible for any delay, failed payment or inability to release funds resulting from incomplete onboarding, incorrect payment details, failed verification, restrictions imposed by Stripe or any alternative payment provider, banking failures or any circumstance outside Consultz's reasonable control.
Subject to these Terms, and after deduction of the Platform Fee together with any applicable VAT or other indirect taxes chargeable on that Platform Fee, Consultant earnings shall normally be released within five (5) Working Days following successful completion of the consultation.
The Consultant acknowledges that payout times may vary depending upon:
Consultz does not guarantee exact payment times.
Consultant payments may be delayed where:
Where payment cannot be released because the Consultant has not successfully connected a valid Stripe account, payment shall ordinarily be released within five (5) Working Days after the Consultant completes Stripe onboarding, provided that:
Consultz reserves the right to temporarily withhold all or part of any Consultant payment where Consultz reasonably believes that doing so is necessary to protect:
Grounds for withholding payment include, but are not limited to:
Where reasonably practicable, Consultz shall notify the Consultant by email of the withholding and, where appropriate, the reason for it.
Payments may remain withheld until the matter has been resolved to Consultz's reasonable satisfaction.
Nothing in these Terms obliges Consultz to release funds where doing so would breach applicable law or expose Consultz to legal liability.
Refund requests shall be considered on a case-by-case basis.
Refunds may be granted where:
Refunds are not normally available merely because the Consultee is dissatisfied with professional advice.
Professional opinions may differ, and dissatisfaction with the outcome of advice does not automatically entitle the Consultee to a refund.
Unless otherwise stated by the Consultant:
Consultants may choose to offer more generous cancellation terms.
Where a Consultant cancels a confirmed consultation, the Consultee shall normally receive either:
Repeated Consultant cancellations may result in suspension or removal from the Platform.
Where the Consultee fails to attend a booked consultation without reasonable notice, the Consultant may be entitled to receive payment in accordance with their cancellation policy.
Where the Consultant fails to attend without reasonable excuse, the Consultee shall ordinarily receive a full refund or be offered an alternative appointment.
Consultz may investigate repeated no-shows by either party.
If a Consultee initiates a chargeback through their payment provider, Consultz reserves the right to:
Consultants agree to cooperate fully with any chargeback investigation.
Consultation fees shall be displayed in the currency selected by Consultz for the relevant jurisdiction.
Consultz may convert displayed prices for convenience using third-party exchange rates.
Actual payment amounts may vary due to banking or payment processor exchange rates and fees.
Consultations are conducted through the Consultz Platform using integrated video technology.
Users are responsible for ensuring they have:
Consultz does not guarantee uninterrupted video quality and shall not be liable for interruptions caused by internet providers, device failures or circumstances outside its reasonable control.
Consultations must not be recorded, copied, photographed, screen-recorded or otherwise reproduced without the prior express consent of all participants.
Where recording is permitted:
Users must keep communications professional, respectful and lawful.
Users must not:
Consultz reserves the right to remove any content or suspend any account that breaches these Terms.
Consultants agree to:
Consultants shall not engage in behaviour likely to damage the reputation of Consultz.
Consultees agree not to:
Repeated breaches may result in permanent suspension.
To protect the integrity of the Platform, Consultants must not knowingly encourage or solicit Consultees introduced through Consultz to complete current or future consultations outside the Platform for the purpose of avoiding Consultz's fees.
Similarly, Consultees must not knowingly seek to arrange consultations with Consultants outside the Platform where the primary purpose is to avoid payment of Consultz's platform fee.
Where Consultz reasonably determines that a Consultant or Consultee has intentionally circumvented the Platform in this manner, Consultz may suspend or terminate the relevant account and may recover any unpaid platform fee that would reasonably have been payable had the booking been completed through the Platform.
Nothing in this clause prevents a Consultant from maintaining their own independent business or accepting clients through channels unrelated to introductions made by Consultz.
All intellectual property rights in the Platform, including but not limited to:
remain the exclusive property of Consultz or its licensors.
Nothing in these Terms transfers ownership of any intellectual property.
Users receive only a limited, revocable, non-exclusive licence to use the Platform in accordance with these Terms.
Users retain ownership of content uploaded by them.
By uploading content, users grant Consultz a worldwide, non-exclusive, royalty-free licence to host, display, copy, store, reproduce and use such content solely for the purposes of operating, maintaining, improving and promoting the Platform.
Users warrant that they own or have permission to use all uploaded content.
Consultants and Consultees acknowledge that consultations may involve confidential or commercially sensitive information.
Each party agrees to keep confidential all non-public information disclosed during consultations, except where disclosure is:
Consultz shall not be responsible for any breach of confidentiality committed by users.
Consultz processes personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Users should also refer to the Consultz Privacy Policy, which forms part of these Terms.
Users are responsible for ensuring that any personal data they disclose during consultations is shared lawfully.
Following a consultation, Consultees may be invited to provide ratings and reviews.
Reviews must:
Consultz reserves the right to remove reviews that breach these Terms.
Consultz provides only a technology platform facilitating introductions between independent Consultants and Consultees.
Consultz does not guarantee:
Users accept that all reliance placed upon professional advice is at their own risk.
To the fullest extent permitted by law, Consultz shall not be liable for:
Nothing in these Terms excludes liability for:
Where liability cannot be excluded, Consultz's aggregate liability arising from any claim connected with the Platform shall, to the fullest extent permitted by law, be limited to the total platform fees retained by Consultz in relation to the specific consultation giving rise to the claim.
Users agree to indemnify and keep indemnified Consultz, its directors, officers, employees and affiliates against all losses, claims, liabilities, damages, costs and expenses (including reasonable legal fees) arising from:
Consultz may suspend, restrict or terminate any account immediately where it reasonably believes that:
Termination shall not affect accrued rights or obligations.
Consultz shall not be liable for any delay or failure to perform its obligations caused by events beyond its reasonable control, including but not limited to:
Consultz may amend these Terms from time to time.
Material changes shall be notified by appropriate means, including through the Platform or by email.
Continued use of the Platform after amended Terms take effect constitutes acceptance of those amendments.
These Terms, together with the Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between Consultz and the user concerning use of the Platform.
In the event of any conflict between these Terms, the Privacy Policy, Cookie Policy or any Consultant Agreement, the Consultant Agreement shall prevail in relation to Consultants, and these Terms shall prevail in relation to all other users.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Failure by Consultz to enforce any provision shall not constitute a waiver of that provision or any other rights.
Users may not assign or transfer their rights or obligations under these Terms without Consultz's prior written consent.
Consultz may assign or transfer its rights and obligations at any time as part of a business reorganisation, sale, merger or acquisition.
Except where expressly stated, no person who is not a party to these Terms shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.
These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to hear any dispute arising from or relating to these Terms or the use of the Platform, except where mandatory consumer protection laws provide otherwise.
If you have any questions regarding these Terms, please contact:
Consultz Global Limited
Email: support@consultz.com
Website: www.consultz.com
Notwithstanding clause 32, Consultz may itself enable, initiate or facilitate recording and transcription of eligible Consultations where the required notices, permissions and other legal requirements have been satisfied. Clause 32 continues to prohibit unauthorised recording by users.
Where Platform recording is enabled, Consultz may use approved communications, recording and transcription providers, including Agora or replacement providers. Consultz may ingest authorised recordings, transcripts and associated metadata into Consultz-controlled private systems. Consultz is intended to be the long-term system of record for retained Consultation knowledge assets and provenance information rather than relying on a communications provider as the permanent repository.
Recording and transcription must be carried out in accordance with the Privacy Policy, applicable data protection law, confidentiality obligations and Consultz retention and deletion rules. The fact that a Consultation has been recorded or transcribed does not by itself transfer ownership of any Consultant's pre-existing intellectual property to Consultz.
Consultants retain ownership of intellectual property rights that they owned or controlled independently of Consultz before supplying material or participating in a Consultation ("Pre-existing IP"). This may include pre-existing publications, training materials, methodologies, presentations, trademarks and other protected works.
Nothing in these Terms transfers ownership of Pre-existing IP to Consultz merely because it is uploaded, discussed, demonstrated, recorded, transcribed or referenced through the Platform.
Each Consultant warrants that they have the rights necessary to provide material they upload or authorise Consultz to use and that they will not knowingly provide material in breach of third-party rights or confidentiality obligations.
Subject to these Terms, the Privacy Policy and applicable law, each Consultant grants Consultz a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, record, reproduce, transcribe, store, analyse, classify, structure, index, process, adapt and use Consultant contributions that are authorised for the relevant purpose ("Authorised Contributions").
This licence permits Consultz to use Authorised Contributions to operate, secure, maintain and improve the Platform; create and maintain Consultation records and transcripts; identify, create, validate and maintain Knowledge Units and Knowledge Assets; operate Consultz search, recommendation and knowledge services; and, where the applicable permissions and controls are in place, develop and operate Digital Expert functionality associated with the Consultant.
This licence does not give Consultz ownership of a Consultant's underlying Pre-existing IP. Consultz's rights to use any Authorised Contribution remain subject to applicable privacy, confidentiality, intellectual-property and data-protection requirements.
Consultz may use eligible Authorised Contributions to identify and create structured units of useful knowledge ("Knowledge Units"). A Knowledge Unit may contain or reference a proposition, answer, principle, methodology, classification, topic, source reference, Expert attribution, provenance information, validation status and other metadata.
Consultz may combine Knowledge Units into structured knowledge resources ("Knowledge Assets"). Subject to applicable law and the Consultant's rights in underlying Pre-existing IP, Consultz owns or controls the Consultz-created taxonomy, classifications, metadata, knowledge graphs, databases, validation systems, structured records and other original or protectable elements created by Consultz.
Creation of a Knowledge Unit does not transfer to Consultz ownership of the Consultant's underlying Pre-existing IP. Nor does information supplied by a Consultee automatically become reusable Consultant knowledge merely because it appears in a Consultation or transcript.
Consultz may reject, amend, merge, de-duplicate, validate, de-identify, restrict or remove proposed Knowledge Units to protect quality, privacy, confidentiality, intellectual property and Platform integrity.
Consultations may contain personal data, confidential information, commercially sensitive information, third-party intellectual property and information belonging to Consultees. Such material is not automatically eligible for reuse as a Knowledge Unit, Knowledge Asset or Digital Expert source.
Consultz may apply automated and human processes to identify, redact, exclude or restrict Client-specific, personal, confidential or third-party material before information is eligible for reusable knowledge processing. Consultants must not knowingly disclose or authorise reuse of information they are not entitled to disclose or license.
Consultz may maintain provenance records linking Knowledge Units and Knowledge Assets to their authorised source. Provenance records may include the Consultant, Consultation, transcript or recording reference, date, relevant Terms or permission version, validation status and subsequent processing history.
Consultz may use automated systems and human review to assist with transcription, summarisation, classification, extraction, validation, moderation and retrieval. Candidate Knowledge Units do not become eligible merely because an automated system has extracted them. Consultz may require further validation, authorisation or other checks before use or reward.
Consultz may operate a Knowledge Points programme under which Consultants can receive additional recognition or rewards for eligible Authorised Contributions. Knowledge Points are an internal accounting and reward mechanism and are separate from the Consultant's payment for providing a live Consultation.
Knowledge Points are not money, shares, deposits or a guarantee of any financial return. Consultz may establish eligibility criteria, validation requirements, reward values, minimums, limits, anti-abuse rules and redemption rules. No Knowledge Points or token rewards arise merely because a Consultation was recorded or transcribed.
Where the functionality is available, legally permitted and subject to the applicable programme and token terms, eligible Knowledge Points may be capable of conversion or redemption for Techducoin.
Knowledge Points do not represent a fixed quantity of Techducoin. Where a Knowledge Point reward has an approved monetary or reference value, the quantity of Techducoin awarded may be calculated using an approved Techducoin reference price at the relevant conversion or redemption time. A higher applicable reference price may therefore result in fewer Techducoin being issued for the same reward value, and a lower applicable reference price may result in more Techducoin, subject to programme limits, treasury availability, rounding rules, minimums, maximums and applicable law.
Consultz may specify the approved price source, valuation time, refresh interval, fallback process and other conversion rules in the applicable reward programme. Consultz should record the Knowledge Points redeemed, applicable reward value, reference price and source, timestamp, token quantity and transaction reference for completed conversions.
The market value of cryptoassets can fluctuate substantially. Consultz does not guarantee the future value, liquidity, exchange listing, transferability or appreciation of Techducoin and does not promise any investment return. Separate Techducoin terms may apply and will prevail on matters specifically concerning the token.
Consultz may offer an AI-enabled representation or knowledge service associated with a Consultant ("Digital Expert™"). A Digital Expert may use eligible Knowledge Units, authorised transcripts, Consultant-provided materials and other approved sources together with artificial-intelligence technology.
Consultz will not intentionally present an AI interaction as a live human Consultation where it is not one. Use of a Consultant's name, likeness, voice or other protected personal attributes for Digital Expert functionality will be subject to the permissions and controls applicable to that feature.
Digital Expert functionality may be suspended, restricted or modified for safety, accuracy, privacy, intellectual-property, legal, regulatory or technical reasons. Additional commercial or reward terms may apply when the feature is activated.
Clause 40 and the Consultz Privacy Policy apply to recording, transcription, knowledge processing and AI functionality. Acceptance of these Terms does not replace any separate consent that applicable data-protection law requires to be freely given.
Consultz may process authorised material for distinct purposes including service delivery, record keeping, security, transcription, knowledge extraction, validation, search, Digital Expert functionality and Platform improvement only where an appropriate lawful basis and the required transparency measures apply.
Where applicable law gives an individual rights to access, object, restrict, erase or otherwise control personal data, Consultz will handle those rights in accordance with applicable law and the Privacy Policy.
Suspension or termination of an Account does not automatically require deletion of records that Consultz is legally required or otherwise lawfully entitled to retain for accounting, security, dispute, regulatory, fraud-prevention, evidential or other legitimate purposes.
Rights already granted in relation to Knowledge Units or Knowledge Assets validly created from Authorised Contributions before termination may continue to the extent permitted by these Terms and applicable law. Future use involving personal data remains subject to applicable data-protection rights and any applicable restriction, deletion, objection or withdrawal mechanisms.
Where a Consultant's permission for a particular optional feature is withdrawn and applicable law or the applicable programme requires future use to stop, Consultz will apply that restriction prospectively in accordance with the relevant rules. Withdrawal does not automatically invalidate processing that was lawful before the withdrawal.
Where Consultz enables paid extensions to a live Consultation, either party may request or offer additional time through the Platform. The additional duration, price and any applicable taxes or charges must be displayed and accepted through the Platform. Additional paid time will only be added after the required acceptance and successful payment authorisation.
A failed, declined, expired or cancelled extension request does not alter the original Booking. Multiple extensions may be permitted. All extension payments, Platform Fees, taxes, payouts, refunds, disputes and chargebacks are governed by clauses 17 to 30 and any additional rules displayed by the Platform.
Consultz may maintain evidence of acceptance of these Terms, including the user's Account or Expert ID, the Terms version, acceptance timestamp and associated technical records. Where Consultz materially expands the permitted use of Consultant contributions or introduces functionality requiring fresh agreement or consent, Consultz may require acceptance of updated terms or a separate permission before the affected functionality is used.
Recommended Expert signup wording: "By creating an Expert account, you confirm that you have read and agree to the Consultz Terms and Conditions and acknowledge the Consultz Privacy Policy. These include important provisions relating to consultations, payments, recording and transcription, intellectual property, authorised knowledge contributions, Knowledge Units, AI/Digital Expert™ use and Expert rewards."
The full Terms and Privacy Policy may be opened separately. Users should not be required to scroll through the entire document solely to reach the acceptance control, provided the Terms are made readily available before acceptance and the acceptance mechanism otherwise complies with applicable law.
"Authorised Contribution" means Consultant content or material that Consultz is entitled to process for the relevant purpose under these Terms and applicable law.
"Digital Expert™" means an AI-enabled Consultz service associated with a Consultant and built or operated using authorised Consultant-specific sources.
"Knowledge Asset" means a structured knowledge resource created from one or more Knowledge Units or other authorised sources.
"Knowledge Point" means an internal Consultz reward and accounting unit governed by the applicable programme rules.
"Knowledge Unit" means a structured unit or record of knowledge created within the Consultz knowledge system, potentially including content, classification, metadata, provenance and validation information.
"Pre-existing IP" means intellectual property owned or controlled by a Consultant independently of Consultz before its inclusion or use through the Platform.
"Provenance" means information recording the source, origin, permissions and processing history of a Knowledge Unit or Knowledge Asset.
"Techducoin" means the utility cryptoasset that Consultz may make available for specified Platform functions or rewards, subject to applicable token terms and law.
This consolidated version preserves the existing Consultz operational Terms, including the detailed booking, payment, Platform Fee, VAT, Stripe, payout, delayed-payment, withholding, refund, cancellation, no-show and chargeback provisions, and adds the planned recording, knowledge-tokenisation, AI and reward architecture. Before publication, UK legal counsel should review the complete document together with the Privacy Policy and any Client/Consultee terms, particularly for consumer law, platform regulation, intellectual property and database rights, data protection and AI processing, recording/transcription, cryptoasset communications, tax and liability.
