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1. Introduction
This Privacy Policy explains how Consultz Global Limited ("Consultz", "we", "our" or "us") collects, uses, stores, shares and protects your personal information when you use the Consultz website, mobile applications and associated services (the "Platform").
We are committed to protecting your privacy and processing your personal data fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Consultz Global Limited is the data controller responsible for your personal data when you use the Platform.
Contact Details
Consultz Global Limited
Email: privacy@consultz.com
Website: www.consultz.com
If required by law, Consultz will appoint a Data Protection Officer (DPO), whose contact details will be published on the Platform.
3. Personal Information We Collect
We may collect the following categories of personal data:
Identity Information
- Full name
- Date of birth
- Username
- Profile photograph
- Nationality (where required)
- Government-issued identification (for verification)
Contact Information
- Email address
- Telephone number
- Postal address
- Business address
Professional Information (Consultants)
- Qualifications
- Professional memberships
- Licences
- Certifications
- Employment history
- Biography
- Areas of expertise
- Professional indemnity insurance (where applicable)
- VAT registration status
- Company details
Payment Information
Payments are processed securely through Stripe or another approved payment provider.
Consultz does not store complete debit or credit card details.
We may receive:
- payment confirmations
- payout information
- transaction references
- bank account details for Consultant payouts
- billing addresses
Consultation Information
- Booking history
- Consultation duration
- Appointment dates
- Consultant selected
- Consultation category
- Cancellation history
Consultz does not routinely monitor or record the content of consultations unless recording is expressly enabled with the consent of all participants or required by law.
Technical Information
We automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- App version
- Crash reports
- Time zone
- Language settings
- Cookies
- Log files
Usage Information
Including:
- pages viewed
- searches
- profile visits
- booking activity
- referral activity
- rewards activity
- session duration
- interactions with Platform features
4. Special Category Data
Consultations may involve discussions about health, finances, legal matters or other sensitive personal information.
Consultants and Consultees are responsible for ensuring that any sensitive personal data they disclose during consultations is lawful and appropriate.
Consultz does not intentionally collect or process special category data unless:
- you choose to disclose it;
- it is necessary to provide the Platform;
- required by law.
5. How We Collect Information
We collect information when:
- you register;
- complete your profile;
- upload documents;
- verify your identity;
- make bookings;
- receive consultations;
- become a Consultant;
- contact customer support;
- complete surveys;
- participate in promotions;
- refer other users;
- interact with the Platform.
We also receive information from:
- Stripe;
- identity verification providers;
- fraud prevention providers;
- analytics providers;
- marketing providers.
6. Lawful Basis for Processing
We process your information under one or more of the following legal bases:
Performance of a Contract
Including:
- creating accounts
- processing bookings
- arranging consultations
- processing payments
- providing customer support
Legitimate Interests
Including:
- improving the Platform
- fraud prevention
- security
- customer support
- analytics
- enforcing our Terms
- developing new features
Legal Obligations
Including:
- tax obligations
- anti-money laundering requirements
- responding to court orders
- regulatory compliance
Consent
Where required by law, we rely on your consent for:
- marketing emails
- optional cookies
- promotional communications
You may withdraw your consent at any time.
7. How We Use Your Information
We use your information to:
- operate the Platform;
- verify identities;
- facilitate bookings;
- process payments;
- release Consultant payouts;
- detect fraud;
- improve our services;
- personalise user experience;
- send service notifications;
- administer referral programmes;
- investigate complaints;
- comply with legal obligations;
- protect users.
8. Marketing Communications
With your consent where required, we may send:
- newsletters;
- feature updates;
- promotional offers;
- referral campaigns;
- rewards updates;
- educational content.
You may unsubscribe at any time using the link in our emails or through your account settings.
Service-related emails will continue where necessary to provide the Platform.
9. Sharing Your Information
We may share your information with:
- Stripe;
- payment providers;
- cloud hosting providers;
- identity verification providers;
- fraud prevention providers;
- customer support providers;
- analytics providers;
- professional advisers;
- insurers;
- regulators;
- law enforcement agencies where legally required.
We do not sell your personal data to third parties.
10. International Transfers
Your information may be processed outside the United Kingdom where necessary.
Where personal data is transferred internationally, Consultz will ensure appropriate safeguards are in place, including:
- UK International Data Transfer Agreements;
- adequacy regulations;
- approved contractual clauses;
- equivalent legal safeguards.
11. Data Security
Consultz implements appropriate technical and organisational measures to protect your information, including:
- encryption;
- secure servers;
- access controls;
- multi-factor authentication where appropriate;
- secure payment processing;
- monitoring for suspicious activity;
- regular software updates.
While we take reasonable steps to protect your data, no internet transmission or electronic storage method is completely secure.
12. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
- Account information: while your account remains active.
- Transaction records: up to seven (7) years to comply with legal and tax obligations.
- Identity verification documents: only for as long as required by law or legitimate business needs.
- Customer support communications: generally up to six (6) years.
- Marketing preferences: until withdrawn.
Data may be retained for longer where required by law or for the establishment, exercise or defence of legal claims.
13. Your Rights
Subject to applicable law, you may have the right to:
- access your personal information;
- correct inaccurate information;
- erase your information ("right to be forgotten");
- restrict processing;
- object to processing;
- data portability;
- withdraw consent where processing is based on consent;
- lodge a complaint with the Information Commissioner's Office (ICO).
Requests may be submitted to:
We may request proof of identity before responding.
14. Automated Decision-Making
Consultz may use automated systems for:
- fraud detection;
- security monitoring;
- referral programmes;
- spam prevention;
- account protection.
We do not make decisions producing legal or similarly significant effects solely by automated means without appropriate safeguards.
15. Children's Privacy
The Platform is intended for users aged eighteen (18) years or older.
We do not knowingly collect personal information from children.
If we become aware that personal information relating to a child has been collected without appropriate authorisation, we will delete it promptly.
16. Cookies
Consultz uses cookies and similar technologies to:
- remember preferences;
- maintain login sessions;
- improve security;
- analyse traffic;
- improve user experience;
- personalise content.
For further information please refer to our Cookie Policy.
17. Third-Party Links
The Platform may contain links to third-party websites.
Consultz is not responsible for the privacy practices of those websites.
Users should review the privacy policies of any third-party sites they visit.
18. Data Breaches
Where required by law, Consultz will notify affected users and the Information Commissioner's Office of any personal data breach that is likely to result in a risk to individuals' rights and freedoms.
19. Changes to this Privacy Policy
Consultz may update this Privacy Policy from time to time.
Where material changes are made, users will be notified by appropriate means, including email or notifications through the Platform.
Continued use of the Platform after updates take effect constitutes acceptance of the revised Privacy Policy.
20. Contact Us
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:
Consultz Global Limited
Email: privacy@consultz.com
Website: www.consultz.com
21. Complaints
If you believe we have not handled your personal information appropriately, please contact us first so that we have an opportunity to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office (ICO)
Consultz Global Ltd
Registered in England and Wales No. 16286183
Milton Keynes Business Centre, Linford Wood, Milton Keynes, Buckinghamshire, Mk14 6DG, UK
