Consultz Account Deletion Policy & Instructions

Last updated: 2026

⚠️ Important warning Deleting your account is permanent. Your account and associated personal data cannot be recovered once deletion has been completed.

We respect your privacy and give you full control over your personal data. If you wish to delete your Consultz account and associated data, you can do so directly from within the mobile app by following the instructions below for your account type.

Consultees

Account deletion for Consultees

Open the Consultz app and go to the Profile tab.
Tap the Settings icon directly on your Profile screen.
Scroll down and select Delete account.
Type the confirmation phrase deletemyaccount.
Tap the Delete account button.

Consultee account deletion step 1 — Consultee step 1

Consultee account deletion step 2 — Consultee step 2

Consultee account deletion step 3 — Consultee step 3

Experts

Account deletion for Experts

Open the Consultz app and go to the Profile tab.
Tap Dashboard, located next to your profile picture and name.
Under More Tools, tap Account Settings.
Scroll down and select Delete account.
Type the confirmation phrase deletemyaccount.
Tap the Delete account button.

Expert account deletion step 1 — Expert step 1

Expert account deletion step 2 — Expert step 2

Expert account deletion step 3 — Expert step 3

Expert account deletion step 4 — Expert step 4

What happens after deletion

Your account will be deleted immediately and you will be logged out.
This action is permanent and cannot be undone.

What data gets deleted

When your account is deleted, the following data is permanently removed:

Profile information, including your name, biography, profile photo and category details
Authentication credentials and login tokens
User posts, questions, reviews and messages
Follower and following relationships
Device tokens and notification preferences

Data retention

Certain records, such as past financial transaction receipts and invoices, may be retained for a limited period solely to fulfil statutory legal, tax and accounting compliance obligations.

Manual deletion request without the app

If you have uninstalled the app or are unable to access your account, you can request manual account deletion by emailing us from your registered email address.

Email: hello@consultz.com

Subject: Account Deletion Request: Consultz

Please include your registered username, phone number and account type, either Consultee or Expert, in your email. Manual deletion requests are processed within 7 to 14 business days.